Downloads FAQ
- When do I get my username and password to access the download site?
- What if I forgot my username and/or password?
- Will I be able to change my username and/or password as desired?
- I can't log in?
- What if my password expired?
- How often do you release the IMO® Problem (IT) updates?
- Is every update mandatory?
- How long are updates available online for download?
- Are your current IMO® Problem (IT) updates cumulative?
- Does the latest IMO® Problem (IT) update contain the latest SNOMED CT® release?
1. When do I get my username and password to access the download site?
Each organization downloading IMO® content should designate a primary and a secondary download recipient contact. Once assigned, the primary contact will be emailed your organization's download credentials and manage them going forward.
2. What if I forgot my username and/or password?
Call or email us requesting your download credentials and we will forward them to your organization's designated primary and secondary download recipient.
3. Will I be able to change my username and/or password as desired?
As of now, you will not be able to change your password. If you need your password or username changed, please call or email us
and we will have it changed immediately.
4. I can't log in?
5. What if my password expired?
Your password will not expire. If you possibly entered it incorrectly three or more times, please contact us to unlock your Download password.
6. How often do you release the IMO® Problem (IT) updates?
IMO release updates ten times a year, with two regulatory updates at the end of February and August
7. Is every update mandatory?
No, only the Regulatory release updates are mandatory. However, we advise that you keep
your system up to date with the regular monthly updates.
8. How long are updates available online for download?
Updates are available for download online for up to two years back.
We can provide updates from more than two years upon request.
9. Are your current IMO® Problem (IT) updates cumulative?
Yes. Our updates are cumulative, you only need to download the most current update.
10. Does the latest IMO® Problem (IT) update contain the latest SNOMED CT® release?
Yes, the regulatory releases now correspond with the latest SNOMED CT® release, However, prior to 2010 Regulatory Release 2, our SNOMED CT® maps were staggered by a release. The version associated with the release is documented on our Calendar of Releases, as well as in the corresponding User Manual and What's New documents.