The Account Manager will be responsible for providing full life-cycle proactive account management for assigned customers, and will be the primary post-sales contact for customers. The Account Manager typically works with customers in a specific geography and/or assigned EHR channel.
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The Account Manager will have responsibilities which include having frequent and recurring status calls with clients, coordinating internal resources when needed, documenting all communications and providing ongoing support to maintain a high level of customer satisfaction.
The Account Manager should also be able to capture all client related issues and follow up accordingly through closure. They must also communicate project status and timelines, responsible for overcoming obstacles, and seeking out resources or escalating as needed to build customer trust and optimize customer satisfaction