Account Manager

The Account Manager will be responsible for providing full life-cycle proactive account management for assigned customers, and will be the primary post-sales contact for customers. The Account Manager typically works with customers in a specific geography and/or assigned EHR channel.

Click HERE to apply. Applicants Only, No Recruiters.

Principal Duties and Responsibilities

The Account Manager will have responsibilities which include having frequent and recurring status calls with clients, coordinating internal resources when needed, documenting all communications and providing ongoing support to maintain a high level of customer satisfaction.

The Account Manager should also be able to capture all client related issues and follow up accordingly through closure. They must also communicate project status and timelines, responsible for overcoming obstacles, and seeking out resources or escalating as needed to build customer trust and optimize customer satisfaction

Knowledge, Skills, and Abilities Required

  • Bachelor’s Degree required.
  • Two years of post-undergraduate experience in fields of Healthcare IT, Medical Informatics, Electronic Medical Records, customer service, sales or related experience
  • Ability to understand healthcare operations, healthcare reimbursement routes and healthcare coding systems.
  • Ability to understand complex business issues and build effective relationships both internally and externally.

Personal Skills and Competencies

  • Very high organization skills
  • Able to grasp core business models quickly and understand the complexities of a healthcare organization
  • Excellent interpersonal communication skills and ability to listen and present with a high degree of comfort and credibility
  • Proven business acumen in successfully fostering value-based relationships and a skill set that enables successful relationships with numerous levels of healthcare professionals
  • Serves with passion and vigor, energy giver, organized, masters attention to detail, listens, has a high sense of urgency, brilliant on the basics of blocking and tackling, embraces accountability 
  • Maintain an awareness and understanding of changes in the healthcare industry

Customer Base

  • Internal meetings with
    1. operations
    2. project management
    3. implementation
    4. knowledge teams
  • External meetings of both an account management and support nature with
    1. Hospital clients

Working Conditions/Physical Requirements of the Job

  • Travel overnight as necessary (estimated at 10%) for all customer appointments, trade shows and company meetings.
  • Utilize consistent, customer-focused techniques, allowing for accurate measurement, documentation, tracking and follow-up for all client related issues.
  • Capable of working either autonomously or with others, including peers, clients, channel partners, product development, or executive management.
  • Work closely with others to share bright ideas and best practices that will improve team performance and enhance overall client trust and satisfaction