Associate Account Manager/Project Coordinator

The Associate Account Manager/Project Coordinator is the advocate for the client to IMO. Responsible for providing full life-cycle proactive account management while assisting in the onboarding process of various IMO products & services within a specific geography and/or assigned EHR channel.

Click HERE to apply. Applicants Only, No Recruiters.

Principal Duties and Responsibilities

  • Include but not limited to, frequent/recurring status calls with clients, coordinating internal resources when needed, documenting all communications for broad visibility to client’s progress in addition to ongoing support to achieve a high level of customer satisfaction. 
  • Document client issues and follow up accordingly through closure. Provide frequent project status to onboarding customers.           
  • Responsible for overcoming project related obstacles and seeking out internal resources or escalating as needed to ensure timeline management and customer satisfaction.
  • Responsible for training existing customers on a variety various IMO products and address follow up questions and/or requests.

    

 

Knowledge, Skills and Abilities Required

  • Bachelor’s Degree 
  • Two years of post-undergraduate experience in fields of Healthcare IT, Medical Informatics, Electronic Medical Records, customer support, sales or related experience
  • Previous customer facing preferred 
  • Previous project coordination is a plus 
  • Must be willing to learn new technology and adapt to a high paced environment. 
  • Ability to understand healthcare operations, healthcare reimbursement routes and healthcare coding systems.
  • Ability to understand complex business issues and build effective relationships both internally and externally.

 

Personal Skills and Competencies

  • Very high organization skills
  • Able to grasp core business models quickly and understand the complexities of a healthcare organization
  • Excellent interpersonal communication skills and ability to listen and present with a high degree of comfort and credibility
  • Proven business acumen in successfully fostering value-based relationships and a skill set that enables successful relationships with numerous levels of healthcare professionals
  • Serves with passion and vigor, energy giver, organized, masters attention to detail, listens, has a high sense of urgency, brilliant on the basics of blocking and tackling, embraces accountability 
  • Maintain an awareness and understanding of changes in the healthcare industry

 

Customer Base

Internal meetings with

    a. Operations
    b. Project management
    c. Implementation
    d. Knowledge teams

External meetings of both an account management and support nature with 

    a. Hospital clients
    b. Vendors (MEDITECH)

Working Conditions/Physical Requirements of the Job

  • Travel overnight as necessary (estimated at 10%) for all customer appointments, trade shows and company meetings.
  • Utilize consistent, customer-focused techniques, allowing for accurate measurement, documentation, tracking and follow-up for all client related issues.
  • Capable of working either autonomously or with others, including peers, clients, channel partners, product development, or executive management. 
  • Work closely with others to share ideas and best practices that will improve team performance and enhance overall client trust and satisfaction