Customer Service Representative

IMO seeks collaborative team members with a professional communication style who are even-tempered and detail oriented. We need coverage for multiple shifts ranging from 7:30am-6:00pm. This team will work from the Northbrook office. Experienced customer service professionals and recent College Grads are welcomed!

Click HERE to apply. Applicants Only, No Recruiters.

Principal Duties and Responsibilities

  • Answering phones and responding to emails from customers, following established customer support best practice and procedures.
  • Assisting customers to troubleshoot their issues, escalating to other teams/departments when necessary, following established protocols
  • Logging cases and maintaining customer information in Microsoft CRM
  • Utilize various 3rd party software applications such as CRM, Confluence, QlikView, and JIRA to streamline client communications and problem resolution
  • Serve as a liaison between the client and our Knowledge, Implementation, and Sales teams when needed
  • Access CRM cases and JIRA (issue tracking system) tickets in order to give updates to our clients if/when requested

Knowledge, Skills and Abilities Required

  • Bachelor’s degree
  • Good communication skills
  • Ability to multitask
  • Basic computer knowledge/experience preferred (including but not limited to Operating Systems, HTML, Networking, Firewalls)
  • Basic healthcare terminology knowlege/experience preferred (including but not limited to ICD-9, ICD-10, SNOMED)
  • US Citizen or Authorization to work in the USA