The Senior Manager/Director, IT Operations is responsible for leading, organizing and motivating a team of IT professionals in developing and delivering technology solutions to meet customer requirements while supporting the overall vision of the ITS department. He/she is responsible for leading the day-to-day operations for the Systems, Network and Help Desk teams as well as the corporate data center and all internal ITS infrastructure.
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a. Clearly communicates expectations.
b. Holds subordinates accountable for results.
c. Effectively confronts others and provides constructive feedback.
d. Coaches/counsels for improved performance.
e. Motivates and builds a strong team.
f. Effectively evaluates performance and supports employee development.
g. Documents where appropriate.
h. Provides recognition.
i. Gains the respect of subordinates, peers and superiors.
j. Approve timesheets on a weekly basis for salaried and hourly employees as well as consultants.