The Strategic Account Manager will be responsible for providing full life-cycle proactive account management for a select number of accounts identified with significant IMO value. The SAM is a highly skilled professional with a depth of healthcare industry experience. The Strategic Account Manager is an expert in all IMO solutions and supports product development offerings by engaging clients as early adopters and innovation partners across multiple channels. This position will play a key role in driving the adoption of the IMO Way to maximize the value of core IMO products within specified accounts and to allow for deeper product integration. The SAM is an expert in implementation best practice and in IMO’s product offerings. Must be a self-starter that can perform at a top level with minimal supervision. The Strategic Account Manager reports to the Director of Client Management.
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The Strategic Account Manager will have responsibilities which include having frequent and recurring status calls and/or site visits with clients, coordinating internal resources when needed, project management on new product rollouts, strategic planning, and documenting all communications and providing ongoing support to maintain a high level of client satisfaction. The SAM must be able to produce successful execution of highly customized initiatives with strategic clients to support the creation of compelling value cases for existing and new solution offerings. The Strategic Account Manager should also be able to support product development process and be a key stakeholder in process.
The Strategic Account Manager should also be able to capture all client related issues and follow up accordingly through closure. He/She must also communicate project status and timelines, responsible for overcoming obstacles, and seeking out resources or escalating as needed to build client trust and optimize client satisfaction. The Strategic Account Manager develops long-term relationships with the assigned clients to ensure maximum benefits of the products are achieved as well as identify areas where new products can be introduced to solve client’s pain points. The SAM provides onsite and remote assistance to executive, business and technical teams where necessary.
Internal meetings with
b. project management
d. knowledge teams
e. clinical and coding teams
f. executive leadership
External meetings of both an account management and support nature with
a. Hospital clients